8 High Street, Stone, Staffordshire, ST15 8AP

Online: Contact Us Online
Telephone: 01785 813 538 ( Out of Hours: 111 )

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Urgent Problems & Out of Hours

Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

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The surgeries are equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at The County Hospital. Please The County Hospital does not have a 24 hour service, Please click here for further information and options.

Also in the event of poisoning or overdose the attend A&E

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Urgent Problems during Surgery Hours

Please Telephone Cumberland House Surgery on 01785 813 538.

If you have a medical emergency the On Call GP will assess your request for an emergency appointment and determine who may be the most appropriate healthcare professional to deal with your medical emergency. This service is available Monday to Friday.

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How to Get Help when the Surgery is Closed

If you have an urgent medical problem outside normal surgery hours (our opening times can be found here), which cannot wait until the surgery is open please telephone NHS 111

Calls to NHS 111 are free from land lines and mobile telephones. Lines are open 24/7, every day of the year.

You can call 111 when you think you need to go to the Emergency Department at the hospital, or another Urgent Care Service, if you need advice outside surgery opening hours or you are not sure who to call for medical help.

All calls will be transferred to a local call centre. Clinically qualified staff will assess your health needs and refer you to a range of health care staff who will provide you with the most appropriate treatment and care, for example, advice over the telephone, in a treatment centre or in your own home.

Please only visit the Accident and Emergency (A&E) department if it is an emergency.

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What Response Can I Expect when I Call Out of Hours

Your call will be answered by a specifically trained call handler from Staffordshire Doctors Medical Services. They will ask some questions, for example:

  • Your name and address 
  • The name of your GP 
  • Your contact telephone number 
  • The reason for your call 

The call handler will check the patient’s safety and prioritise your call. If the patient needs to speak to a nurse or GP they will phone you back within a specified time. In the meantime, if the patient’s condition worsens, please call back.

The nurse or GP will ask you for more information about your urgent health care problem and may:

  • Offer advice on self-care 
  • Refer you to a local Primary Care Centre for an appointment to be seen by a doctor      
  • Advise you to attend an Accident and Emergency (A&E) department 
  • Arrange a home visit 
  • Or in an emergency send out an ambulance 

All the information you provide is regarded as confidential and all calls are recorded and logged.

If your medical need or health care problem is not urgent contact your own GP surgery when it re-opens. 

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What Other Health Services can I Access Directly, Out Of Hours?