General Patient Information

We operate a Practice Complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

The practice takes complaints very seriously and we aim to address all concerns promptly and satisfactorily. We have a formal procedure in place to handle complaints and should you have any grievance please contact our Practice Manager in writing at our Cumberland House Surgery address.

A copy of our Complaints Procedure is available from Reception or please contact our Practice Manager for further information.

An NHS number is a 10 digit number, like 485 777 3456.

Your NHS number is unique to you. It helps healthcare staff and service providers identify you correctly and match your details to your health records.

See How to find your NHS number on the NHS website for further information

Together with Mansion House Surgery and Crown Surgery we make up the Stone and Eccleshall Primary Care Network. Our aims are to allow the member practices the opportunity to develop new services, improve efficiencies and ultimately, improve the care provided to our patients. We will develop new ways of working that will look to use innovative approaches to health care delivery and work with local community, mental health, social care and voluntary services to create a culture of wellbeing for all our patients.

We join with other Staffordshire Primary Care Networks (PCNs) under the umbrella of GP First in order to increase our ability to do this.

This new model of care enables us as practices to be more proactive in creating more integrated health and social care for our patients. We want to encourage wellbeing through healthy communities so we aim to work more closely with local organisations.

Our vision is to make General Practice more resilient

As practices our vision is to make general practice more resilient, inspiring innovation and working with our patients, staff, partners and communities as one team. Although we acknowledge these are challenging times for the NHS, we firmly believe that by developing robust working relationships in the health and social care system we can ensure that we offer a valued quality experience to our population.

National Association of Primary Care (NAPC)

For more information about Primary Care Home visit the National Association of Primary Care (NAPC) website

Cumberland House Surgery Statement of Purpose.

Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Dr Griffiths and Partners in the 2023 to 2024 financial year was £74,512 before tax and National Insurance. This is for 1 full time GP, 4 part time GPs and 1 locum GP who worked in the practice for more than 6 months.