We operate a Practice Complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.
The practice takes complaints very seriously and we aim to address all concerns promptly and satisfactorily. We have a formal procedure in place to handle complaints and should you have any grievance please contact our Practice Manager in writing at our Cumberland House Surgery address.
A copy of our Complaints Procedure is available from Reception or please contact our Practice Manager for further information.
An NHS Integrated Care Board (ICB) is an organisation with responsibility for NHS functions and budgets.
- Address: 1 Staffordshire Place, Stafford, ST16 2LP
- Patient Advice and Liaison Service Freephone: 0808 196 8861
- Email: PatientServices@staffsstoke.icb.nhs.uk
- Website: NHS Staffordshire and Stoke-on-Trent Integrated Care Board website.
Together with Mansion House Surgery and Crown Surgery we make up the Stone and Eccleshall Primary Care Network. Our aims are to allow the member practices the opportunity to develop new services, improve efficiencies and ultimately, improve the care provided to our patients. We will develop new ways of working that will look to use innovative approaches to health care delivery and work with local community, mental health, social care and voluntary services to create a culture of wellbeing for all our patients.
We join with other Staffordshire Primary Care Networks (PCNs) under the umbrella of GP First in order to increase our ability to do this.
This new model of care enables us as practices to be more proactive in creating more integrated health and social care for our patients. We want to encourage wellbeing through healthy communities so we aim to work more closely with local organisations.
Our vision is to make General Practice more resilient
As practices our vision is to make general practice more resilient, inspiring innovation and working with our patients, staff, partners and communities as one team. Although we acknowledge these are challenging times for the NHS, we firmly believe that by developing robust working relationships in the health and social care system we can ensure that we offer a valued quality experience to our population.
National Association of Primary Care (NAPC)
For more information about Primary Care Home visit the National Association of Primary Care (NAPC) website
Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, or to make any comparison with any other practice.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Cumberland House Surgery in the 2021 to 2022 financial year was £124,905 before tax and National Insurance. This is for 4 part time GPs who worked in the practice for more than 6 months.