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Documenting Consultations with Heidi AI
Some GPs are currently trialling an AI (Artificial Intelligence) app with our clinical system, to help us document consultations. The app is called Heidi AI.
This requires the app to listen to the consultation and transcribe notes, which are then saved to your records. The recording is deleted.
It has been approved by the NHS, and meets the Data Protection Act and GDPR (General Data Protection Regulation) rules. If you do not wish to participate, please let your doctor know when they ask for consent.
Heidi AI Data and Privacy Frequently Asked Questions
What happens to my data at each step of the Heidi process?
- Your conversation is converted to text to create a transcript of what was discussed. This transcription is happening live as you speak, so no recording is ever stored.
- Once the transcript is complete it is anonymised (see more details below).
- The transcript is passed through the AI App where it converts the transcript into an easy to use format for your medical record.
- Your transcript is stored in an encrypted and anonymised manner on Heidi servers until the clinician deletes it permanently.
As stated in Heidi's privacy policy, your data is not being used to train or improve the AI model.
NHS 111
Check your symptoms, visit NHS 111 online.
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles.
Get fast help from a Pharmacist
Your pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. Pharmacist help, including a local pharmacy search tool.
Consult with your Doctor online
Answer a few short questions and we will get back to you within 2 working days.
See Consult with your Doctor online for further information.
Chaperones
You may request a suitably trained chaperone for any procedure, test or examination.