Guide to Patient Access

Cancellation of Appointments

Missed Appointments

Please let us know if you will be unable to attend an appointment that you have booked online. Either contact us by telephone - please select Option 1 - you will be asked to leave a short message detailing the appointment you wish to cancel.  Or you may cancel your appointment online. This will allow us to offer the appointment to another patient.

We realise that there are valid reasons for not attending, however we will be monitoring such occurrences on a regular basis. If you miss an appointment more than three times in one year we will remove your facility to use Patient Access, however you will still be able to book appointments with our receptionists.

Practice Nurse Appointments

Due to the nature of nurses’ appointments we are currently unable to offer these online.

Doctor Appointments

GP appointments are not currently available to book online.   Apologies for any inconvenience.

Inappropriate Use

We will be monitoring the use of this service and we are sure that you will find it most useful. If however we find that any users are abusing the service, we will revoke your access to the service and you will have to liaise with our reception team for services.

We would consider inappropriate use as: Sending inappropriate or abusive message, booking appointments and not using them, booking appointments for other family members using your name, consistently booking inappropriate appointments with the doctor.