Urgent Problems & Out of Hours

Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

Injuries

The surgeries are equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at The County Hospital. Please note this is not a 24 hour service - Please click here for further information and options.

Also in the event of poisoning or overdose the attend A&E

Urgent Problems during Surgery Hours

Please Telephone your surgery: Cumberland House 01785 813538 or Barlaston 01782 372416.

If you have an urgent medical problem and you do not have a booked appointment, urgent appointments are available at the end of morning and evening surgeries. The Triage Nurse will assess your request for an urgent appointment and is available each morning Monday to Friday at Cumberland House.

How to Get Healthcare Advice & Assistance
when the Surgery is Closed:

If you have an urgent medical problem outside normal surgery hours (our opening times can be found here), which cannot wait until the surgery is open please telephone 01785 813538.

All calls will be transferred to a local call centre. Clinically qualified staff will assess your health needs and refer you to a range of health care staff who will provide you with the most appropriate treatment and care, for example, advice over the telephone, in a treatment centre or in your own home.

NHS 111

If you need medical help which is not an emergency, you can also call NHS 111. Calls to 111 are free from land lines and mobile telephones. Lines are open 24/7, every day of the year.

You can call 111 when you think you need to go to the Emergency Department at the hospital, or another Urgent Care Service, if you need advice outside surgery opening hours or you are not sure who to call for medical help.

Please only visit the A&E department if it is an emergency.

What Response Can I Expect when I Call Out of Hours

Your call will be answered by a specifically trained call handler from Staffordshire Doctors Medical Services.   They will ask some questions, for example:

  • Your name and address 
  • The name of your GP 
  • Your contact telephone number 
  • The reason for your call 

The call handler will check the patient’s safety and prioritise your call. If the patient needs to speak to a nurse or GP they will phone you back within a specified time.   In the meantime, if the patient’s condition worsens, please call back.

The nurse or GP will ask you for more information about your urgent health care problem and may:

  • Offer advice on self-care 
  • Refer you to a local Primary Care Centre for an appointment to be seen by a doctor      
  • Advise you to attend an Accident and Emergency (A&E) department 
  • Arrange a home visit 
  • Or in an emergency send out an ambulance 

All the information you provide is regarded as confidential and all calls are recorded and logged.

If your medical need or health care problem is not urgent contact your own GP surgery when it re-opens. 

What Other Health Services can I Access Directly, Out Of Hours?

Community Pharmacists (times vary, please ring NHS 111 for details) 

NHS 111 is a 24-hour nurse advice and health information service. Telephone 111 

Hospital Emergency Departments should only be used in emergency situations such as injury or sudden onset of illness. 

Emergency Ambulance Services can be accessed by dialling ‘999’. Of course, use this service responsibly but do not be afraid to use it. 

Please do not use the Out-of-Hours number for repeat prescriptions, test results or routine GP Appointments.