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How to Book or Cancel an Appointment

  1. By Telephone:
    Cumberland House 01785 813538 or Barlaston 01782 372416 during our opening hours.
  2. Online using Patient Access:
    Book your Appointment using Patient Access
    You will need to register for our online appointments service.
    See our Registration Notes for details.
  3. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

About our Appointments System

General Information

Routine Appointments can be made 2 weeks in advance with a doctor of your choice. Such appointments are subject to availability and it may be the case that you are offered a sooner time with another member of the practice.

Urgent problems are fitted into surgery times without an appointment when required - this may cause surgery to run late on occasions.

Urgent (Same Day) & Emergency Appointments

These are for those acute problems that can't wait for a routine advance appointment. Urgent (same day) appointments will be allocated to the soonest available doctor in every instance due to their urgency. Please see our Urgent Problems and Out of Hours page for information.

Guide to Patient Access - Online Booking & Cancellation of Appointments

If this is your first use of the Patient Access system, please take a few moments to read the guidence notes.

Appointments with the Practice Nurse

Our Practice Nurses are available by appointment. Information on the Health Services / Clinics offered by our Practice Nurses can be found here.

You may request to see any of the doctors at the practice

lf appointments are fully booked with the doctor of your choice, you will be offered the first available appointment with another doctor. Patients are free to express a preference to see a particular doctor or nurse and should you wish to express such a preference, please advise Reception and a note will be made in your medical record.


If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

Cancelling an Appointment

If you are unable to attend for your appointment we expect at least 24 hours notice, except in extreme cases, so that we are able to offer another patient the use of that appointment.

We have a STRICT policy for patients who regularly miss their appointments which may ultimately result in the removal of them/their family from the practice list.

If you cannot keep your appointment with the Doctor or Nurse, please let Reception know in good time:

  1. Patient Access:
    Cancel Your Appointment online using Patient Access.
  2. Cancel Online:
    Cancel Online using this alternative method (no login required).
  3. By Telephone:  Option 1
    Cumberland House 01785 813538, Barlaston 01782 372416 during our opening hours.    Please select Option 1 to leave a message to cancel your appointment
  4. By Fax: Please send us a fax, see our contact page for fax numbers.
  5. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

Friends and Family Test

Free Text Reminders

This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.

Please ensure if you wish to use this service we have your correct mobile telephone number and inform us as soon as possible if your number changes.

If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.