Ways to Book or Cancel an Appointment

  1. By Telephone:
    Call Cumberland House on 01785 813538 during our opening hours.
  2. In Person: Visit reception during opening hours.

Remember if you can’t make it – PLEASE cancel your appointment.

Click Here for further information

Primary Care Extended Access

A network of GP Practices has been set up across Stafford, Rugeley and the Seisdon area of Staffordshire offering extended opening hours for pre-bookable and same day routine appointments with a healthcare professional (e.g. Advanced Nurse Practitioner, Clinical Pharmacist, GP).

Find out more in our Primary Care Extended Access leaflet.

General Information

We aim to provide non-emergency appointments within 48 hours, where possible, with a GP or other most appropriate healthcare professional.   All requests will be assessed by the On Call Duty Doctor in the first instance to ensure you receive the best possible care.

Chronic Disease Management appointments, for example diabetes monitoring or asthma reviews, are available with our Senior Nurse, Sister Barrington.  Please contact our reception staff if you require further information.

Urgent (Same Day) & Emergency Appointments

Patients who need to be seen as an emergency will be seen on the same day.   The request will be assessed by the On Call Duty Doctor in the first instance to ensure that you are seen by the most appropriate healthcare professional.

 Please see our Urgent Problems and Out of Hours page for information.

Appointments with the Practice Nurse

Our Practice Nurses are available by appointment. Information on the Health Services / Clinics offered by our Practice Nurses can be found here.

Guide to Patient Access

If this is your first use of the Patient Access system, please take a few moments to read the guidence notes.

Free Text Reminders

This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.

Please ensure if you wish to use this service we have your correct mobile telephone number and inform us as soon as possible if your number changes.

If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.


If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

You may request to see any of the doctors at the practice

lf appointments are fully booked with the doctor of your choice, you will be offered the first available appointment with another doctor. Patients are free to express a preference to see a particular doctor or nurse and should you wish to express such a preference, please advise Reception and a note will be made in your medical record.

Cancelling an Appointment

If you are unable to attend for your appointment we expect at least 24 hours notice, except in extreme cases, so that we are able to offer another patient the use of that appointment.

We have a STRICT policy for patients who regularly miss their appointments which may ultimately result in the removal of them/their family from the practice list.

If you cannot keep your appointment with the Doctor or Nurse, please let Reception know in good time:

  1. Cancel Online:
    Cancel Online using this alternative method (no login required).
  2. By Telephone:  Option 1
    Call Cumberland House on 01785 813538 during our opening hours. Please select Option 1 to leave a message to cancel your appointment.
  3. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.