During the month of November 2012 - 412 patient questionnaires were distributed by post and face-to-face via reception at both our sites at Cumberland House and Barlaston Health Centre.   The questionnaire was also available to download via our Patient Reference Forum site.

A response of rate of just over 68% reflects an excellent result and a vast improvement on last year year (26%).  The survey will be run again, based upon the comments received from our Patient Reference Group
Section One: How would you rate the following
Q1. Availability of routine (non-emergency) appointments with any doctor
Q2. Availability of routine (non-emergency) appointments with doctor of your choice
Q3. Availability of emergency appointments
Q4. Ability to get through to the receptionist on the telephone
Q5. Ability to speak to a doctor on the telephone for advice
Q6. Helpfulness of reception staff
Q7. Competence of nurses
Q8. Competence of doctors
Q9. Handling of repeat prescription requests
Q10. Availability and handling of home visit requests (if applicable)
Q11 Accessibility for disabled patients