Dr MacKinnon and Partners

 

Cumberland House, Stone, Staffs

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Out of Hours

 

From 6.30pm - 8.00am weekdays, weekends and bank holidays patients with emergencies should contact the Out of Hours Service on the same phone number as the surgery. This service is operated by South Staffordshire Primary Care Trust.

For emergencies out of hours:

Stone (01785) 813538

 

WHAT RESPONSE CAN I EXPECT WHEN I RING
OUT OF HOURS
Your call will be answered by a specifically trained call handler from Badger Healthcare. They will ask some questions, for example:
·
Your name and address
·
The name of your GP
·
Your contact telephone number
·
The reason for your call
The call handler will check the patient’s safety and prioritise your call. If the patient needs to speak to a nurse or GP they will phone you back within a specified time.   In the meantime, if the patient’s condition worsens, please call back.
The nurse or GP will ask you for more information about your urgent health care problem and may;
·
Offer advice on self-care
·
Refer you to a local Primary Care Centre for an appointment to be seen by a doctor      
·
Advise you to attend an Accident and Emergency (A&E) department
·
Arrange a home visit
·
Or in an emergency send out an ambulance
·

All the information you provide is regarded as confidential and all calls are recorded and logged.
If your medical need or health care problem is not urgent contact your own GP surgery when it re-opens.
WHAT OTHER HEALTH SERVICES CAN I ACCESS DIRECTLY, OUT OF HOURS?
Community Pharmacists (times vary, please ring NHS Direct for details)

NHS Direct is a 24-hour nurse advice and health information service. Telephone 0845 46 47 or view the website www.nhsdirect.nhs.uk

Hospital Emergency Departments should only be used in emergency situations such as injury or sudden onset of illness.

Emergency Ambulance Services can be accessed by dialling ‘999’. Of course, use this service responsibly but do not be afraid to use it.

Please do not use the Out-of-Hours number for repeat prescriptions, test results or routine GP Appointments.